Resource Type Archives

Your rates. Your rules. Your schedule. Your pricing should be as flexible as your site. Network operators you can build and launch charging rates right from your dashboard. Set one simple price or layer in day, time, and usage-based rules, all from a single form. How it works Why this matters Good to know CapabilitiesContinue reading “Product Spotlight: Create Rates from the Dashboard”

We’re EV Drivers Too — So We Changed the Rules on Credit Card Holds Watching $50 vanish from your available balance for a charge that costs a fraction of that? We’ve felt that sting ourselves — we’re drivers too. Here’s what’s actually happening: when you plug in, your card issuer doesn’t know how much you’llContinue reading “Drivers now set their own spending limit before a session starts”

New Product Update (Driver Mobile App): The Location page now responds to driver actions The moment a driver plugs in, that station moves to the top of the list of stations on the Location page — no searching through the whole site to find the one they’re on. More Improvements: 1. Stations are now listedContinue reading “Product Spotlight: Vialynk Location Page”

Network operators and site owners can now account for excise tax. Why this matters: What’s new: Taxes can be defined per location: All pricing remains tax-inclusive. Setting a rate doesn’t mean raising your prices or passing a new cost on to drivers — it simply lets you report the tax as part of what you’reContinue reading “Product Spotlight: Excise Tax Collection”

What is this feature? Through your Site Manager portal, you can now request updates to your charging rates in just a few clicks. Whether you want to apply a preset rate or request a custom one, the process is fast, easy, and transparent. You can even choose to apply the rate across all chargers atContinue reading “Product Spotlight: Rate Change Request”

What is In-App Payment Retry? In-App Payment Retry gives EV drivers the ability to resolve failed or pending payments directly from the mobile app—no calls, no hassle. If a payment method fails on the due date, drivers can view their invoice status, update their card, and retry the transaction with a simple tap. This featureContinue reading “Product Spotlight: In-App Payment Retry”

Drivers using Apple iOS can now add their card details effortlessly with the “Scan card” feature in the ViaLynk mobile app. Why It Matters Who it impacts How it works A subtle vibration lets you know when your card has been scanned successfully. 🫨 Get Started Ready to engage more on-the-go customers and learn howContinue reading “Product Spotlight: Scan to Add a Card”

What is Revenue Rundown? The Revenue Rundown on the Site Manager portal gives site hosts a clear, customizable view into their charging revenue. With just a few clicks, you can filter sessions by payment channel (app, roaming, guest charging, payment terminals), track deductions like discounts and pending payments, and pinpoint exactly where your revenue isContinue reading “Product Spotlight: Revenue Rundown”

What is Wex Integration? Through a direct agreement between Wex and Lynkwell, all public Vialynk stations are now visible on DriverDash (owned by Wex), allowing fleet drivers to find and use chargers using the same card they already rely on for fueling gas vehicles and EVs. This enables EV drivers using Wex fleet fuel cardsContinue reading “Product Spotlight: Wex Integration”

What is Energy Management? Energy Management is a cloud-based load management system designed to dynamically distribute electrical power across multiple electric vehicle (EV) charging stations connected to a shared electrical panel. From real-time panel usage to long-term load trends, the platform is designed to help site hosts maximize existing infrastructure and fleet operators fine-tune energyContinue reading “Product Spotlight: Energy Management”