Lynkwell X‑ChangeTM
EVSE-360™️
Reduce risk and protect your investment with EVSE-360™—a powerful subscription solution that combines real-time insights, remote diagnostics, full-value protection, revenue reimbursement, and second-chance coverage, all backed by an A+ rated insurer.
Lynkwell + EVSTAR =
EVSE-360™
An Offering Unlike Any Other in the EV Charging Industry
EVSE-360™ is a software-driven solution backed by an A+ rated insurance company, offering comprehensive performance analytics and warranty protection that exceeds the limited scope of standard OEM warranties. Site hosts enjoy all the benefits associated with EV charging ownership while minimizing operational risks.
We’ve Got You Connected… with Lynkwell’s Performance Analytics
Key features include:
- ViaLynk™ Real-Time Analytics – provides insights into station performance, utilization, revenue, and health through Lynkwell’s dashboard, enabling site hosts to optimize pricing, prioritize maintenance, plan energy needs, drive more traffic during slow periods, and guide expansion decisions.
- Seamless Hardware Interoperability – lets site hosts deploy the best-fit chargers for every location, expand faster without costly disruptions, and manage it all through one unified platform.
- Future-Ready Software – built for constant evolution, with ongoing updates that deliver new capabilities to meet the changing needs of site hosts and drivers. Features like energy management, guest charging access, and configurable operating hours are just a few examples of how Lynkwell continuously enhances the platform to keep sites competitive, efficient, and ready for what’s next.
Combined with EVSTAR’s Warranty Program to create a unique offering
We’ve Got You Covered… with EVSE-360™
The EVSE-360™ Solution Subscription Includes:
- Underwritten by A+ Insurance Provider: The site host’s investment remains protected regardless of what happens to the charger or the dynamics of the industry.
- Full-Value Protection for the Entire Term: 100% parts, labor, and shipping coverage for mechanical and electrical failures, power surges, and accidental handling damage.
- Revenue Reimbursement: If a claim isn’t resolved within 72 hours of approval, site hosts receive a daily compensation for downtime.
- Second-Chance Coverage: Owners can retroactively enroll chargers sold within the past 18 months, making it easy to extend protection to past installations.
- Unified Claims Process: Regardless of the issue or cause, customers leverage a single point of contact for software, hardware, and support to streamline communication and minimize delays.
- U.S. Based, Human Team: Our 24/7 support, development, and technician teams are real people, working locally in the U.S. to provide hands-on support throughout your EV station’s lifecycle.
- Nationwide Coverage: Includes Alaska, Hawaii and the District of Columbia.
EVSE-360™ supports a robust and growing catalogue of OEM hardware powered by an industry-leading software!
EVSE-360TM goes farther than your OEM warranty
| OEM Limited Warranty | Lynkwell EVSE-360TM | |
|---|---|---|
| Coverage | 2-3 Years | 5 Years |
| Mechanical & Electrical | ✓ | ✓ |
| Customer Care Support | ✓ | ✓ |
| Shipping Included | ✓ | ✓ |
| Repair of Unit | X | ✓ |
| Replacement of Unit | X | ✓ |
| Refurbishment | X | ✓ |
| Accidental Damage | X | ✓ |
| Power Surge | X | ✓ |
| Full Value Protection | X | ✓ |
| Revenue Reimbursement | X | ✓ |
| ViaLynk Site Host Access | X | ✓ |
Connect with our Team
FAQs
Find answers to common questions about Lynkwell Insure
More Questions?
General Questions
Q: What is EVSE-360™?
A: EVSE-360™ is a comprehensive EV charger protection and performance solution offered by Lynkwell. It combines full-value warranty coverage with integrated analytics software (ViaLynk™) to maximize charger uptime, proactively manage charger health, and reimburse revenue lost due to downtime.
Q: Who should use EVSE-360™?
A: EVSE-360™ is ideal for EV charging site hosts, fleet operators, municipalities, property owners, and businesses seeking a streamlined, worry-free way to manage EV charging infrastructure, minimize downtime, and protect their revenue streams.
Coverage and Protection
Q: What does “full-value protection” mean?
A: EVSE-360™ covers 100% of the costs associated with charger repair or replacement, including parts, labor, and shipping. There are no hidden costs or depreciation schedules—your charger is fully covered for the entire term.
Q: What if my charger experiences accidental damage or a power surge?
A: Unlike many standard OEM warranties, EVSE-360™ covers accidental damage and electrical events like power surges, providing you comprehensive protection beyond typical manufacturer limitations.
Revenue Reimbursement
Q: How does the revenue reimbursement work?
A: If your approved service claim isn’t resolved within 72 hours, EVSE-360™ provides daily compensation for downtime—$5/day for Level 2 chargers and $50/day for DC fast chargers. This unique reimbursement policy ensures you are financially protected from prolonged interruptions.
Integration and Compatibility
Q: Is EVSE-360™ only available for Lynkwell hardware?
A: No. EVSE-360™ supports an extensive and expanding catalog of compatible EV chargers from over 10 leading industry vendors, giving you maximum flexibility and freedom when selecting equipment.
Q: Can I add EVSE-360™ to chargers I already own?
A: Yes! EVSE-360™ can be added retroactively to any eligible charger purchased within the last 18 months, as well as at the point of sale for new installations.
Software and Analytics
Q: What analytics features are included with EVSE-360™?
A: EVSE-360™ includes Lynkwell’s ViaLynk™ platform, which offers real-time performance data, health monitoring, usage analytics, and revenue tracking. This allows proactive management and informed decision-making.
Q: Do I need separate software to access my charger data?
A: No separate software purchase is required. ViaLynk™ software access is fully integrated into the EVSE-360™ program, providing seamless, consolidated management from one platform.
Support and Service Levels
Q: What is your standard response time when an issue arises?
A: EVSE-360™ ensures onsite service within three business days after your claim is approved. Our proactive monitoring typically identifies potential issues even earlier, helping minimize disruption to your operations.
Q: Who provides the support and where are they located?
A: All support for EVSE-360™ is managed by Lynkwell’s experienced, U.S.-based customer service team, ensuring quick responses, clear communication, and transparent issue resolution.
Reliability and Stability
Q: How reliable is EVSE-360™ considering recent instability in the EV charging industry?
A: EVSE-360™ is backed by an A+ rated insurance provider, giving you the confidence and long-term security needed in an evolving market. Our comprehensive protection ensures stability even as other companies exit or face challenges in the EV charging sector.
Enrollment and Pricing
Q: How do I enroll in EVSE-360™?
A: Enrollment is straightforward. You can add EVSE-360™ during your charger purchase or contact us directly to add coverage to existing chargers (installed within the last 18 months). Our team will guide you through the simple onboarding process.
Q: How is EVSE-360™ priced?
A: EVSE-360™ offers straightforward annual or 5-year term options, with pricing based on charger type and specific coverage selected. Please contact our sales team for a personalized quote tailored to your needs.
Getting Started
Q: How do I get started or request more information?
A: Reach out directly through our website or contact your Lynkwell representative today. Our team will happily answer any further questions and assist you with next steps to fully secure your EV charging investment.
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