Product Spotlight: In-App Payment Retry

• Everyday drivers experience no delays by fixing payment issues in seconds and getting back to charging without interruptions.
• Frequent travelers keep trips stress-free by resolving payment hiccups on their own.
• Site Hosts see fewer abandoned sessions and support tickets while ensuring stations stay available and revenue flows faster.

What is In-App Payment Retry?

In-App Payment Retry gives EV drivers the ability to resolve failed or pending payments directly from the mobile app—no calls, no hassle. If a payment method fails on the due date, drivers can view their invoice status, update their card, and retry the transaction with a simple tap. This feature is designed to enhance the driver experience while reducing support friction, ensuring your stations stay accessible and operational for more users, more often.

Real-World Use Cases for In-App Payment Retry

• A driver updates their expired card in-app and immediately retries payment—charging resumes without delay
• Weekend traveler hits a payment snag but resolves it on their own without needing to contact support
• Frequent site visitors can manage their account seamlessly without major interruptions in charging access

How In-App Payment Retry Benefits EV Drivers

By empowering drivers to resolve payment issues independently, you remove barriers to charging and boost customer satisfaction. That means fewer abandoned sessions, quicker revenue collection, and a smoother experience at your site. Site hosts who prioritize convenience stand out and this feature helps you do just that.

How It Works

• Driver receives a mobile alert or in-app notification for a failed payment.
• They tap the “Retry Payment” button in the “Me” tab on the ViaLynk mobile app. Note that this button only appears if the driver has failed payments.
• They can update or verify their payment method, if needed.

Why It Matters

Charging is restricted for drivers if they fail to make timely payments. Drivers just want to fix it and get back on the road. With In-App Payment Retry, they can do so with the click of a button. For site hosts, that means more completed transactions, faster collections, and less operational overhead.

Get Started with In-App Payment Retry

Ready to offer the most seamless charging experience in the market? Reach out to our team today.