Learn how to download the Vialynk™ App, set up your account, add a payment method, and start charging your EV fast. Quick, simple, step-by-step support included.
Resource Type Archives
How-To Video: Create Discounts
Quick guide to creating discounts in the ViaLynk™ site host manager: log in, add discount details, select locations and approval settings, generate codes, and manage distribution through the app.
How-To Video: Troubleshooting Steps
Quick guide to troubleshooting an offline EV charging station: check power, inspect network connections, reboot the unit, verify indicator lights, review the backend portal, inspect physical components, and test a charging session.
How-To Video: Project Roadmap
Quick overview of Lynkwell’s EV charging project roadmap: from proposal and site design to permitting, installation, network integration, and ongoing customization—ensuring an effortless charging experience with 24/7 support.
How-To Video: Market Your EV Chargers
Quick guide to marketing your EV chargers with Lynkwell: update your website and Google Business Profile, notify customers, add signage, train your team, offer perks, use the ViaLynk app, and leverage 24/7 support to increase visibility and usage.
How-To Video: Request a Rate Change
Quick guide to requesting a rate change for a station on the ViaLynk™ site host manager: navigate to your station, select “See station info,” choose “Request change,” pick your rate, submit the request, and wait for confirmation from Lynkwell support.
How-To Video: Start a Charge with Vialynk™
Quick guide to starting and stopping an EV charge with Lynkwell and the ViaLynk™ app: plug in, find your station in the app, start charging, then unlock, unplug, and return the connector when finished. 24/7 support available.
How-To Video: Retry a Payment
Quick guide to retrying a failed payment in the Lynkwell app: tap the Mi icon, select “retry payment,” confirm your payment method, complete the transaction, and get ready to charge. Support available 24/7.
How-To Video: Guest Charging
Quick guide to starting a guest charge with the Lynkwell system: plug in your vehicle, scan the QR code, select your station, enter payment, confirm charging, and end the session. Support available 24/7.